Last updated: August 24, 2026
YF Technology Co., Ltd. ("YF", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website wax-product.com (the "Site") or use our services.
By accessing and using our Site, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use our Site.
1. Information We Collect
1.1 Information You Provide
We collect information that you voluntarily provide when you interact with our Site:
- Contact & Inquiry Forms: Your name, company name, country/region, email address, phone number, WhatsApp number, and any message or requirements you submit through our inquiry or quote request forms.
- Live Chat: Your name, email (optional), country (optional), and the content of messages you send through our live chat feature.
- File Uploads: Any files (images, documents) you upload when submitting an inquiry or quote request.
- Newsletter Subscription: Your email address if you subscribe to receive news and updates.
1.2 Information Collected Automatically
We automatically collect certain technical information when you visit our Site:
- IP address and browser type
- Pages visited and time spent on pages
- Referring website URLs
- Device information (operating system, screen resolution)
- Cookie data and usage patterns
2. How We Use Your Information
We use the collected information for the following purposes:
- Responding to Inquiries: To process and respond to your product inquiries, quote requests, and questions.
- Customer Service: To provide support through our live chat system and other communication channels.
- Business Communication: To send you product information, quotations, technical specifications, and order updates.
- Service Improvement: To analyze usage patterns and improve our website, products, and services.
- Marketing: To send you newsletters and promotional materials (only with your consent; you can opt out at any time).
- Security: To protect against fraud, unauthorized access, and other security threats.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
3. Legal Basis for Processing
If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:
- Consent: When you provide information voluntarily (e.g., submitting a form, starting a chat).
- Contractual Necessity: When processing is necessary to respond to your inquiry or provide requested services.
- Legitimate Interests: For website analytics, security, and business improvement.
- Legal Obligation: When required by applicable law.
4. Cookies
Our Site uses cookies to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device.
4.1 Types of Cookies We Use
- Essential Cookies: Required for the website to function properly (e.g., session management, security).
- Analytics Cookies: Help us understand how visitors interact with our website.
- Functional Cookies: Remember your preferences and settings (e.g., chat session continuity).
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.
5. Data Sharing and Disclosure
We do not sell your personal data. We may share your information with:
- Service Providers: Third-party companies that help us operate our website, conduct business, or provide services (e.g., hosting providers, email service providers, analytics providers). These providers are bound by confidentiality obligations.
- Business Partners: When necessary to fulfill your inquiry or provide requested services (e.g., logistics partners for sample shipping).
- Legal Authorities: When required by law, court order, or government regulation, or to protect our legal rights.
6. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence, including China and other countries where we or our service providers operate. We take appropriate measures to ensure your data is protected during such transfers, in compliance with applicable data protection laws.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:
- Inquiry Data: Retained for up to 3 years after the last interaction.
- Chat Transcripts: Retained for up to 1 year after the chat session is closed.
- Technical/Log Data: Retained for up to 6 months.
- Account Data: Retained for the duration of the business relationship plus 2 years.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request correction of inaccurate or incomplete data.
- Erasure: Request deletion of your personal data ("right to be forgotten").
- Restriction: Request limitation of our processing of your data.
- Data Portability: Request transfer of your data to another service provider.
- Objection: Object to our processing of your personal data.
- Withdraw Consent: Withdraw your consent to processing at any time.
To exercise any of these rights, please contact us at Ethan@yf-global.com.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- SSL/TLS encryption for data transmission
- Secure password hashing (bcrypt)
- Prepared statements to prevent SQL injection
- CSRF protection on all forms
- Regular security reviews and updates
- Restricted access to personal data (authorized personnel only)
However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but strive to use commercially acceptable means to protect your data.
10. Children's Privacy
Our Site and services are intended for business-to-business (B2B) use and are not directed to children under 16 years of age. We do not knowingly collect personal data from children. If you believe we have collected information from a child, please contact us immediately.
11. Third-Party Links
Our Site may contain links to third-party websites (e.g., WhatsApp, social media platforms, CDN providers). We are not responsible for the privacy practices or content of these websites. We encourage you to read the privacy policies of any third-party sites you visit.
12. Live Chat Privacy
When you use our live chat feature:
- Your chat session is stored on our servers to allow our team to respond to your inquiries.
- Chat transcripts may be reviewed for quality assurance and training purposes.
- You can request deletion of your chat history at any time.
- A chat session token is stored in your browser's local storage to maintain session continuity across page navigations.
13. Your Choices
You can exercise the following choices regarding your information:
- Opt-out of Marketing: Unsubscribe from our newsletters using the unsubscribe link in any email.
- Disable Cookies: Adjust your browser settings to refuse cookies.
- Close Chat Session: You can end a chat session at any time by closing the chat window.
- Clear Chat Data: Clear your browser's local storage to remove the chat session token.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the updated policy on this page and update the "Last updated" date. We encourage you to review this page periodically.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
For European Union residents: If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with your local data protection authority.
This Privacy Policy is provided in English. In case of any discrepancy between the English version and any translated version, the English version shall prevail.